Privacy Policy

Last Updated: February 8, 2023 

Hawkins New York (“Hawkins”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit hawkinsnewyork.com (the “Website”), contact us on our Website, or communicate with us via email or phone, and explains our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Section 1 - What information do we collect?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, phone number, and account information. You may also be required to provide financial information before placing an order through our Website. We may also collect general location information, and inference information about your use of our Website and the internet.

Further, we may collect and maintain records and copies of your correspondence if you contact us, if you respond to contest entries, and details of the transactions you carry out through our Website and of the fulfillment of your orders.

When you browse our store, we also automatically receive certain information about your equipment, browsing actions, and patterns using automated data collection. This information includes your computer’s internet protocol (IP) address, operating system, browser type, and details of your visit to our Website in order to provide us with information that helps us learn about your browser and operating system. The technologies we use for this automatic data collection may include cookies. For more information, see Section 6 below.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Payment Information: We use a third party payment processor, Shopify, to process online transactions. For more information about Shopify, please see the Shopify section below. Hawkins may receive your payment information if you provide it to us over the phone to complete transactions. Hawkins will use commercially reasonable safeguards designed to protect such information if it is collected.

 

Section 2 - How do we use your information?

We use information that we collect about you or that you provide to us, including any personal information in order to serve you in the best way possible. This includes the ability to present our Website and its contents to you, to provide you with information, products and Service that you request from us, to fulfill the purpose for which you provide it, to allow you to participate in the interactive features of our Website, to comply with the law, to prevent and detect criminal and/or fraudulent activity, for performance of a contract including to carry out our rights arising from any contracts between you and us such as billing and collection, to provide customer support, and for any other purpose with your consent. Further, we may use your information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

 

Section 3 - Disclosure

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide to our subsidiaries and affiliates as well as to contractors, service providers, and other third parties we use to support our business. Also, we may disclose your information for any purpose disclosed by us when you provide the information, or with your consent.

In addition, we may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Hawkins New York’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Hawkins New York about our Website users is among the assets transferred.

Lastly, we may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hawkins New York, our customers, or others.

 

Section 4 - Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Note that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our Website’s Terms of Service. When you click on links on our store, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Shopify’s ability to use or disclose your personal information is governed by their Data Processing Addendum.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They maintain appropriate technical and organizational measures to protect the personal information against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of personal information and appropriate to the nature of the personal information which is to be protected.

If you choose a direct payment gateway to complete your purchase, then Shopify collects and stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Google Analytics:

Google Analytics is a web analytics service offered by Google that tracks and reports (non-personally identifiable) services traffic. Our store uses Google Analytics to help us learn about who visits our Website and what pages are being looked at. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services and in accordance with Google Analytics’ Data Processing Amendment. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

 

Section 5 - Cookies

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Here are some of the types of cookies that we use on this Website. 

• Strictly Necessary Cookies: Required to make the Website function.  For example, they permit Website navigation, and improve security. Disabling these cookies my cause the site to not function properly.
• Preference Cookies: Allows the Website to remember choices you made in the past, such as the contents of your shopping cart. 
• Statistics Cookies: Collects information about how you use the Website, what pages you visited, and what links you clicked on. This includes cookies from third parties such as Shopify and Google Analytics. 
• Marketing Cookies: Are used to display relevant advertisements to individuals across platforms and websites.
  

 

Section 6 - Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

Promotional Offers from Hawkins. If you do not wish to have your email address or contact information used by Hawkins to promote our products or services, you can opt-out by or at any other time by logging into your account and adjusting your user preferences or sending us an email stating your request to privacy@hawkinsnewyork.com. If we have sent you a promotional email, you may also unsubscribe at the bottom of the email correspondence. This opt out does not apply to information or communications that are a result of a product purchase, warranty registration, product service experience or other transactions.

Behavioral Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by emailing us at privacy@hawkinsnewyork.com. 

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states, such as California, may have additional personal information rights and choices. Please see the CCPA Policy below. 

 

Section 7 - Security

Hawkins uses commercially reasonable safeguards designed to protect and limit unauthorized use of your information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 

Section 8 - Age of Consent and Children under the Age of 13

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.

Notwithstanding the above, our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@hawkinsnewyork.com.

Section 9 - California’s Shine the Light Law:

California Civil Code § 1798.83 permits residents of California to request the following information regarding our disclosure of their Personal Information to third parties for those third parties’ direct marketing purposes: (i) a list of certain categories of Personal Information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received Personal Information from us for their direct marketing purposes during that calendar year; and (iii) where the nature of the third parties’ business is not reasonably determinable, examples of the products or services marketed (if we have that information).  If you are a California resident and would like to make such a request, please email us at privacy@hawkinsnewyork.com.

 

Section 10 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The date the privacy policy was last revised is identified at the top of the policy.

Section 11 – CCPA Policy 

This California section supplements the information contained in our privacy policy above and is adopted to comply with the California Consumer Privacy Act (CCPA) 2018, Cal. Civil Code Section 1798.100 et. seq., as amended, and related regulations, as may be further amended from time to time (“CCPA Policy”). This CCPA Policy applies solely to visitors, users, consumers and/or others who reside in the State of California (“Consumers”). Any terms defined in the CCPA have the same meaning when used in this CCPA Policy. All other capitalized terms shall have the same meaning as those designated in the privacy policy above. This CCPA Policy explains how Hawkins, and our subsidiaries and affiliates, (“Hawkins,” “we,” “us,” or “our”) collect, use, disclose and retain Personal Information and how consumers may exercise their rights under CCPA. 

 

What Information is Collected 

 The CCPA defines Personal Information as “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household” but does not include certain exempt information, publicly available information, or deidentified or aggregated information. Hawkins’ data collection practices include the collection and use of Personal Information as described in this privacy policy and as set forth below. This CCPA Policy applies to our data practices both online and offline. 

 

Our Purposes for the Collection and Use of Personal Information

We may collect Personal Information directly from Consumers, users of our Website, affiliates, business partners, agents, etc. Our collection of Personal Information is limited to the business and commercial purposes as described below: 

1. To perform the retail services for which it was provided and to provide products to you
2. Administer and improve our Website
3. Facilitate billing, collections, and shipment
4. Contact Consumers with information on products and services
5. Market our products and services to Consumers
6. Detect fraud or theft or for other security purposes, including to investigate complaints 
7. Comply with legal, reporting, and regulatory requirements 
8. Maintain, manage, and service Consumer accounts
9. Provide customer service or support 
10. Verify consumer identity as necessary under applicable law 
11. Send transactional communications as part of our Services
12. For other purposes that are compatible with this privacy policy or where permitted by applicable law
13. In any other way we may describe when you provide the information, or for which you provide authorization

Sources of Collection of Personal Information

 We collect Personal Information from the following sources: 

• When a Consumer provides it to Hawkins for products or services 
• From you when you utilize the Website 
• From forms and surveys that you may fill out
• If you provide us with information when contacting us, request information about our products, or contact our customer service or support departments via phone, email, chat or other forms of communication
• From third party sources, including publicly available sources
• Through your engagement with our social media platforms 

The chart below describes the categories of Personal Information collected in the previous twelve months and the business or commercial purposes for such collection. For more information about the exact identifiers we collect, please see our general privacy policy above and the section labeled “What information do we collect.” The numbers below align with the “Our Purposes for Collection” section outlined above. 

 

Category of Personal Information that We May Collect and Transmit	Examples	Collected During the Past 12 Months	Business or Commercial Purpose(s)
Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers	Yes	1-13
Personal Information described under Cal. Civ. Code Section 1798.80	A name, address, telephone number, or limited financial information. Some personal information included in this category may overlap with other categories.	Yes	1-13
Protected Personal Characteristics	N/A	No	N/A
Commercial Information	Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes	1,3,5,6,8,11-13
Profession and Employment Related Information (job applicants)	N/A	No	N/A
Education Information (non-public)	N/A	No	N/A
Internet and Other Electronic Identifiers	Unique user ID, browsing history, cookie data, IP address, unique device information, session logs, analytics logs, geolocation data, and similar identifiers	Yes	2,5,9,12,13
Inference Information	Profile reflecting preferences, characteristics or predispositions, product and service interests, order histories, search histories and similar information	Yes	2,9,12,13
Biometric Information	N/A	No	N/A
Geolocation Data	N/A	No	N/A
Sensory Information	N/A	No	N/A
Sensitive Information	N/A	No	N/A

 

Categories of Third Parties with Whom We Disclose Personal Information 

We disclose the categories of Personal Information outlined above to certain service providers or other third parties for business purposes, to provide our products and services, or for other purposes as provided by CCPA. This includes: a) our affiliates b) to professional service providers for business operations c) information technology, software, and cloud providers, security providers, and similar Services in connection with providing products, Services and in the support of daily operations d) to services providers to support business operations e) to service providers to develop, operate, and maintain our Website f) to service providers for marketing purposes g) to our employees, affiliated companies, contractors, agents and third-party vendors to perform services related to your account, to offer our products and services, and for business operations. 

We may also have to disclose your information to: a) government agencies to fulfill legal obligations; b) to a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred; c) to law enforcement or government officials; or d) to any other entity disclosed by Hawkins when you provide the information, or for which you provide authorization.

“Selling” or “Sharing” of Personal Information 

Hawkins may “share” your Personal Information, as defined under CCPA, to marketing software providers to use for cross-contextual behavioral advertising. The categories of Personal Information shared include your identifiers, commercial information, internet and other electronic identifiers, and inference information. 

Hawkins does not have actual knowledge that it shares Personal Information of consumers under the age of 16. If you are between 13 and 16 years of age, you must authorize us to sell or share your Personal Information. If you are under 13 years of age, your parent or guardian must authorize us to sell or share your Personal Information.  

You have a Right to Opt-Out of the sharing of your Personal Information by us at any time. You can submit a request to opt out of the sale or sharing of your Personal Information by going to this link or by emailing or calling us as described in the “Exercising Your Rights” Section below. The Right to Opt-Out is subject to exemptions under the CCPA and other limitations under applicable law. 

Consumer Rights under CCPA

The CCPA provides consumers with specific rights regarding their Personal Information. This section explains how those rights may be exercised. 

1. Consumers have the right to request to certain information about our collection and use of Personal Information (the “Right to Know”) or access to specific pieces of personal information (“Specific Request to Know”). Consumers may only submit two requests per a twelve-month period.  
2. Consumers have the right to request correction of inaccurate Personal Information (“Right to Correct”) maintained by Hawkins. 
3. The right to opt-out of the sale or sharing of personal information (“Right to Opt-Out”). To exercise this right, please visit this link or through one of the methods outlined below. 
4. Consumers have the right to request deletion of Personal Information, subject to certain exceptions (the “Right to Delete”). Once we receive a request and confirm the consumer’s identity we will review the request to determine if an exception allowing us to retain the information applies.
5. We will not discriminate against consumers for exercising CCPA rights including refusing Services or offering different pricing models. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We currently provide 15% off for providing your email address for marketing communications. 

How To Exercise Rights Under CCPA 

As January 1, 2023 California consumers or authorized agents may submit a request in one of the following ways:

1. By emailing us at privacy@hawkinsnewyork.com    
2. By telephone at: (844) 469-3344

If you’re making a request as an Authorized Agent, please submit the request on behalf of the individual and provide proof that the individual provided you signed permission to submit the request. We may also require other identity confirmation.  

When submitting a request under CCPA, we are required to reasonably validate the requestor to appropriately secure Personal Information. If we cannot validate the request or based on the information provided, we will notify the requestor that we are unable to fulfill the request. We will only use Personal Information provided in the request to verify the requestor's identity or authority to make it. We will confirm receipt of a request within ten (10) business days. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period. We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will detail why we made that decision and provide a cost estimate before completing the request. If you have any other questions regarding this process, please contact us. 

Updates to this CCPA Policy

Please refer to this CCPA Policy regularly as it may be revised due to legislative changes, changes in technology or our privacy practices or new uses of customer information not previously disclosed in this CCPA Policy. Revisions are effective upon posting. If you have any comments, concerns or questions about this CCPA Policy, please contact us. 

Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at privacy@hawkinsnewyork.com.