Returns + Exchanges
We get it, sometimes things don’t work out how you hoped. If you need to return any items, we are happy to accept them based on the following guidelines.
What is your return policy?
You’re welcome to return your order for a full refund or exchange your order for something else within 30 days from the original purchase date. Items must be unused, in the condition you received them, and in the original box and/or packaging.
RETURN SHIPPING: We do not refund original shipping costs. Please note, return shipping is considered the responsibility of the purchaser.
RESTOCK FEES: Restock fees will be charged on a case-by-case basis for items returned without their original packaging. A restock fee of 10% will be charged on rugs larger than 2'x3'.
FINAL SALE ITEMS: Anything marked “FINAL SALE” cannot be returned or exchanged. Final sale items include all sponges, Swedish dishcloths, office supplies, paper goods, swatches, games, gift cards, pantry items, books, craft kits, seasonal decor (i.e. Holiday items), candles, apothecary products, and items from our SALE section.
DAMAGED ITEMS: If your item arrives broken or damaged in any way, please contact us at care@hawkinsnewyork.com.
TWO WAYS TO RETURN:
Option 1: Checkout+ (Recommended) For a one-time, non-refundable fee of $2.98 at checkout, you get free, unlimited returns on your entire order. Return as many items as you'd like within 30 days, with no additional fees.
Option 2: Standard Returns If you choose not to add Checkout+ at checkout, you can still return items within 30 days. You'll be charged the cost of the return shipping label, which will be deducted from your refund.
How to Start a Return:
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Visit our Returns Portal
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Enter your order number and email
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Select the items you'd like to return
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Print your prepaid return label (or pay for the label if you didn't select Checkout+)
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Ship it back
For any other questions, please visit our full FAQ page or email us at care@hawkinsnewyork.com.